Frequently Asked Questions

UPDATE:

As of 11:59pm 8/10/2017: All new orders are going towards the September 20th box shipment which will contain a exclusive Diego Najera deck. Customers who ordered before 11:59pm 8/10/17 will get their boxes shipped July 20th.

WHAT DO I GET EVERY MONTH IN THE SKATE BOX?

Every month you are subscribed you are charged $75 and you get 1 deck, 1 set of wheels, 1 t-shirt, 1 block of wax, stickers, a sheet of grip and free shipping.

WHAT DO I GET EVERY MONTH IN THE ACCESSORY BOX?

Every month you are subscribed you are charged $40 and you get 1 t-shirt and 3 mystery accessories. Accessories can be anything from a hat, watch, pin, water bottle, belt, beanie, or really anything.

DO I GET TO PICK MY ITEMS?

No, each box is a mystery box, however you do get to choose your board, wheel and shirt size. However on the first box you will get the exclusive "Paul Rodriguez Gold Veneer Eagle" deck (*while supplies last, if veneer is sold out we will offer you a signed deck instead for month 1), which is only available to people who pre-order the subscription service!

WHERE DO YOU SHIP FROM?

Each box is shipped from Los Angeles, CA.

DO YOU ALLOW REFUNDS OR EXCHANGES?

Since they are essentially mystery boxes we don't offer refunds or exchanges but don't worry you'll be hyped on your boxes! Plus you can cancel anytime.

WHEN DO BOXES GO OUT?

Each month boxes (skate and accessories) are shipped out around the 20th. If you subscribe after the 10th of the month your first box will be sent the following month. Every month you will receive a tracking number for your box.

WHEN WILL MY CARD BE CHARGED?

You will be charged when you sign up and then on the 10th of each month that you're subscribed.

I DON'T LIVE IN THE UNITED STATES, CAN I ORDER?

Currently our subscription box is only available to US shipping addresses. We hope to expand its availability soon.

WHAT IF MY BOX GETS STOLEN?

Every month you will get a notification email and tracking number when your box ships. If your box is delivered to your door it is your responsibility to ensure you get it, we cannot be held responsible for stolen packages. by subscribing you agree to this term and it waives you the option of filing a charge back if your box is stolen from your residence.

I HAVE A DIFFERENT QUESTION

Great! We are always here to help. Just shoot us a email to support@theprimitivereserve.com and we will take care of you.
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