Frequently Asked Questions
How do I update my credit card?
You can update your billing address and credit card info by logging in here.
What do I get every month in the skate box?
Every month you are subscribed you are charged $75 and you get 1 deck, 1 set of wheels, 1 t-shirt, 1 block of wax, stickers, a sheet of grip and free shipping.
What do I get every month in the accessory box?
Every month you are subscribed you are charged $40 and you get 1 t-shirt and 3 mystery accessories. Accessories can be anything from a hat, watch, pin, water bottle, belt, beanie, or really anything.
Do I get to pick my items?
No, each box is a mystery box, however you do get to choose your board, wheel and shirt size.
Where do you ship from?
Each box is shipped from Los Angeles, CA.
Do you allow refunds or exchanges?
Since they are essentially mystery boxes we don't offer refunds or exchanges but don't worry you'll be hyped on your boxes! Plus you can cancel anytime.
When do boxes go out?
Each month boxes (skate and accessories) are shipped out around the 20th. If you subscribe after the 10th of the month your first box will be sent the following month. Every month you will receive a tracking number for your box.
When will my card be charged?
You will be charged when you sign up and then on the 15th of each month that you're subscribed.
I Don't live in the United States, can I order?
Currently our subscription box is only available to US shipping addresses. We hope to expand its availability soon.
What if my box gets stolen?
Every month you will get a notification email and tracking number when your box ships. If your box is delivered to your door it is your responsibility to ensure you get it, we cannot be held responsible for stolen packages. by subscribing you agree to this term and it waives you the option of filing a charge back if your box is stolen from your residence.
How do I cancel my subscription?
You can cancel anytime before your charge date, just email us and tell us the email address you used when signing up and that you'd like to cancel. We will disable your account once we see the message and you will get a confirmation email stating you have been unsubscribed.
I have a different question.
Great! We are always here to help. Just shoot us a email to firstname.lastname@example.org and we will take care of you.